By placing an order through PrintMyCup.com or International Cup & Container Co you are agreeing to our Terms & Conditions. Placing of your order shall signify your agreement and understanding of the below terms and conditions.

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 6-8 business days for processing of your order if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.


Return/Refund Policy

As PrintMyCup.com / International Cup & Container Co specializes in customized product ALL SALES ARE FINAL.  As a client you are provided an invoice for review and a pre-production digital proof prior to production.  Upon verbal approval of your artwork proofs your order is scheduled and space is reserved in our production queue.  Upon your approval of artwork proofs, clients are liable for the full total due of the order, setup costs, and all applicapable shipping charges. It is client responsibility to verify the size, shape, and spec of cups are suitable to their needs. If you feel there is an error or defect in the manufacture of your goods please respond to us via written email with picture within 48 hours of your receipt of goods.  If there is a defect in the manufacture of your goods we will do our best to remedy the situation. If your order has been placed and canceled prior to artwork proof approval it will incur a $500 cancellation charge. PrintMyCup.com does NOT, at anytime, provide discounts or refunds for delays in production or shipping for any reason.  By placing your order and deposit through PrintMyCup.com via online or via separate invoice you are agreeing to pay any balance in total prior to any final shipment of your goods. If in the event an outside collections agent is needed- client is responsible for any and all charges with regards to collections and legal fees.  We reserve the right to file BBB complaints and file an official complaint with the Secretary of State for any unpaid accounts.  In the event your order is delayed we may offer a client blank cups at a discounted rate to meet your need until the printed goods are fulfilled. PrintMyCup.com reserves the right to charge clients a $5 per case/per week storage fee for orders not accepted within 14 days of completed production.  If ordering on terms, paper and plastic items may need to ship out varying times. Total due for each item is required prior to delivery.


Delivery Information

Delivery charges are calculated on a per-product basis and shipped at competitive common carrier rates which include our volume discount. Please make note that delivery charges are calculated upon the shipment of your goods and with your order and approval you are agreeing to total payment of your goods and shipping charges prior to final delivery.  Though we take great effort to manufacture and ship your goods in the most timely manner PrintMyCup.com is not liable for any delay in receipt of your product.  Paper and Plastic items may become ready at different times therefore the total due of each item is required prior to any delivery arrangements.  All ship dates and ready dates are considered approximate and may change based on multiple factors.


Prices

Goods are charged at price quoted to clients on their final invoice.  Online pricing may not be accurate though clients are provided an invoice with the detailed sale price and total cost of goods prior to deposit and payment. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.  All pricing is FOB the point of manufacture of goods unless otherwise notes. Paper and Plastic items may ship from different locations. Payments being made by credit card shall bear a 3% processing fee calculated on the total cost of goods, setup, and shipping.


Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.  Please note PrintMyCup.com does not offer discounts or refunds due to any production delays.